Humble Pie

Forgiveness is rewarding. And humbling. If you give people a chance to correct their mistake, they might surprise you two-fold.

Today, on Thanksgiving Day, I rushed to Coco’s to pick up the banana cream pie that I ordered for a party. I called yesterday afternoon, well before the 5 pm pre-order deadline. When I arrived, there was a long line that went into the outside sidewalks for pre-order and regular pick up. Employees were trying to sort out pre-paid, pre-order but not paid, etc. It was just chaos. And then I overheard that they were out of banana cream pie. I was still in the middle of the line and got a little nervous. Long story short, they were out of banana cream pies and they could not find my order.

I was livid. I was craving banana cream pie and I wanted to bring it to the party.

One of the employees said she would get the manager but I was just pissed. I left, drove away.

Then I realized that it’s Thanksgiving and where the heck was I going to find another decent pie? Also, looking for another place would just create work for me. I decided that I would go back, speak to the manager, and my “demand” would be to just get a pie and pay right away, instead of stand in the long line.

I walked up, asked to speak to the manager (I’m calm by now), and waited a couple of minutes. I explained the situation and she gave me my pie options. I told her I would just get one pecan. She gave me the bag and I walked up to the register and took out a $20 bill. She would not take it, sincerely apologized, and explained that it was chaotic and that she hoped I had a better day. She gave me two pies. She was genuinely nice– calming.

I was humbled. When I was driving away, I thought about writing a Yelp review and vowing never to eat there again. Even though my original intent of driving back was out of desperation and selfishness, I would like to think that there was a part of me that wanted to give Coco’s a chance to correct their mistake. Oftentimes, we end relationships with people and businesses without giving them a chance to respond. We forget that there were factors that played into the situations and that they were people, too. Businesses were also made up of people with feelings and were fallible.

So on this day of Thanksgiving, I am adding the manager of Coco’s Culver City on my list of people for whom I am thankful.

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5 comments

  1. That was a great example of taking what felt frustrating and angry into something positive and heartfelt. I know it’s so easy to judge others, but if we open our hearts more often perhaps (as you experienced) to see things in a different light. Hope you had a fabulous Thanksgiving – with or without pie!
    Thanks.
    🙂
    Debra

  2. This is a great story. I think we have all been in this place before! I kinda sorta did this with the Christmas tree the other day. We have a verrry long tradition of going to a tree farm after Thanksgiving. Well, hubby had to work and messed up all the plans. Not only did he have to work Friday but Saturday as well. I was so disappointed and not too happy! 🙂 Then it occurred to me, it is just a flipping tree! So, we are headed to a tree lot later today. No, not our tradition, but I am thankful he has a job! ❤

  3. Great reminder, thank you. When that moment of frustration strikes, letting us know that things aren’t going our way its so easy to lose sight of the big picture. Thank you for reminding us that we are all very human.

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